Privacy Policy

Hi Video ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at https://hi.video (the "Service").

2.1 Information You Provide

• •Account Information: Name, email address, and password when you create an account
• •Payment Information: Billing address and payment details (processed securely by Stripe)
• •User Content: Images and videos you upload for video generation
• •Communications: Information you provide when contacting our support team

2.2 Information Collected Automatically

• •Usage Data: Pages visited, features used, time spent on the Service
• •Device Information: Browser type, operating system, device identifiers
• •Log Data: IP address, access times, referring URLs
• •Cookies: Session cookies for authentication and preferences

2.3 Information from Third Parties

• •OAuth Providers: If you sign in with Google, we receive your name and email from Google
• •Payment Processors: Stripe provides us with transaction confirmations (not full card details)

We use the collected information for the following purposes:

• •Provide the Service: Process your video generation requests and manage your account
• •Process Payments: Handle credit purchases and refunds
• •Send Communications: Send transactional emails (welcome, receipts, video notifications)
• •Improve the Service: Analyze usage patterns to enhance features and performance
• •Customer Support: Respond to your inquiries and resolve issues
• •Security: Detect and prevent fraud, abuse, and security threats
• •Legal Compliance: Comply with applicable laws and regulations

We do not sell your personal information. We may share your information with:

4.1 Service Providers

• •Supabase: Database hosting and authentication
• •Stripe: Payment processing
• •fal.ai: AI video generation processing
• •Resend: Email delivery
• •Vercel: Website hosting

These providers only access your data as necessary to perform their services and are bound by confidentiality obligations.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

• •Account Data: Retained while your account is active and for up to 2 years after deletion
• •Generated Videos: Stored for 90 days unless you delete them earlier
• •Uploaded Content: Deleted within 24 hours after video generation completes
• •Payment Records: Retained for 7 years for tax and legal compliance
• •Usage Logs: Retained for 12 months for analytics and security

We implement appropriate technical and organizational measures to protect your data:

• •Encryption in transit (TLS/HTTPS) and at rest
• •Secure authentication with password hashing
• •Regular security assessments and updates
• •Access controls limiting employee access to personal data
• •PCI-DSS compliant payment processing through Stripe

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

Depending on your location, you may have the following rights:

• •Access: Request a copy of your personal data
• •Correction: Request correction of inaccurate data
• •Deletion: Request deletion of your data (subject to legal retention requirements)
• •Portability: Request your data in a machine-readable format
• •Objection: Object to certain processing of your data
• •Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@hi.video. We will respond within 30 days.

We use cookies and similar technologies for:

• •Essential Cookies: Required for authentication and security
• •Functional Cookies: Remember your preferences and settings
• •Analytics Cookies: Understand how you use the Service (anonymized)

You can control cookies through your browser settings. Disabling essential cookies may prevent you from using certain features of the Service.

Your data may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data in accordance with this Privacy Policy.

The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected data from a child under 18, we will delete it promptly. If you believe we have collected data from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• •Right to know what personal information is collected and how it is used
• •Right to delete personal information
• •Right to opt-out of the sale of personal information (we do not sell your data)
• •Right to non-discrimination for exercising your privacy rights

If you are in the European Union or European Economic Area, we process your data under the following legal bases:

• •Contract: Processing necessary to provide the Service you requested
• •Legitimate Interest: Processing for security, fraud prevention, and service improvement
• •Consent: Processing based on your explicit consent (e.g., marketing emails)
• •Legal Obligation: Processing required by law

You have the right to lodge a complaint with your local data protection authority.

If you have questions about this Privacy Policy or our data practices, please contact us: